Service
Customer Center
Trouble Shooting Center
Warranty

Technic Support

Get technic support from RunningCare when you need on any progress

Engineered for Performance. Built for the Future.

Service Overview

RunningCare provide dedicated support solution to support our partners and final users whenever they need. For any questions or inquiries, you can touch us quickly by call or mail in our Customer Center. For the trouble during working, you can get Self-Servce from our knowledge base to find the answer, or ask a Remote Technical Support, we can help you to fix it within 12hours. We know what you care.

Key Benefits

-Customer Center

RunningCare supports global request. Get in touch through our support numbers or mail to talk with our customer specialist. You will recieve the reply without delay. On the same time,we'd like to hear your experienced feedback on RunningCare items and services.We trust the voice from customers will help us to get a better understanding and future improvement indeed.

-Trouble Shooting Center

  • Self-Service(Instant): Access our Online Knowledge Base, Video Tutorials, and the Troubleshooting Table above 24/7.
  • Remote Technical Support(<12hours): Quick Contact our engineer via WhatsApp & Email for software configuration, App troubleshooting, and image optimization advice.
  • Hardware Service: For physical damage or internal component issues, we provide a structured RMA( Return Merchandise Authorization) process. We aim for a 72-hour diagnostic turnround once the device reaches our service center.

-Warranty

  • Host Warranty Period: 18 months
  • Probe Warranty Period: 12 months
  • Global Warranty tracking system
  • Fast-Response Loaner Program
  • Warranty Extension Program

-Value-added service

  • For customer's tailored requests in function, application or performance.

What’s Included

Our Engineering Process

Engineering excellence in every stage

Consultation

Assess operational needs, load demands, layout, and performance goals.

Concept Development

Engineers create a custom solution using 3D models and simulations.

Detailed Engineering

Perform safety checks and compliance reviews for engineering designs.

Manufacturing

Components are crafted with precision using high-quality industrial materials.

Installation

Ensure that you install and connect all components correctly.

OUR SERVICES

Professional support is available at every stage of the process.

RunningCare order support
Technic Support

Get technic support from RunningCare when you need on any progress

Service Focus:
Customer Center
Trouble Shooting Center
Warranty
Learn more
GET IN TOUCH

Discuss your special needs.

Tell us about your case details and our support team will help you identify the right solution.

VET ALTRASOUND
VET BACKFAT MEASUREMENT
VET OPU SOLUTION
VET DR IMAGING SOLUTION
VET WEIGHING SYSTEM
VET BODY CALIPER SOLUTION
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